Mayan Palace Closure Document
Download copy of Mayan Palace Closure Instructions. This file
contains closing instructions for a Mayan Palace salesperson with
specific instruction on what the salesperson should tell the purchaser
prior to closure. The most interesting parts are the specific
instructions to tell the purchaser that under a variety of conditions,
the purchaser can cancel within 5 days but will lose their entire
deposit. This seems to contradict what Article 56 of the Mexican
Federal Consumer Protection Laws states. Did this happen to you and can
you use this material as backup in your formal PROFECO complaint?
Page 2-3: Here are specific instructions to the
salespeople to tell you that you can cancel within 5 days, but you lose
your deposit. Which example did they use on you?
Page 9: I guess the bottom paragraph summarizes it
all: "We need to work together not only to get them past the five days,
but also get them through the cash out." If you legally waived your
rights to cancel within five days (see page 2-3), why do they still care
about the 5 day limit?
Mayan Palace Sales Narration
Download a
copy of Mayan Palace Sample Sales Approach. This document contains
a sample sales scenario instructing the salesperson on how to present
the timeshare information on rental income, timeshare costs, and
timeshare resale value. You will notice on page 5 a reference to the
current year being 2004, so this material is not that old. Other
interesting items include:
Page 2 and 4: The narration says to tell purchasers
that the price is increasing soon (page 2) and also at the end of the
month (page 4). My question is, Do they always tell people the price
is increasing at the end of the month whether it really is or not?
Page 4: It specifically states to tell purchasers the
price of a MP timeshare increases 15% per year. Is this really true?
It also talks about selling your timeshare in 5 years for the current
purchase price. I am not sure that current timeshares offered for sale
on the internet would actually support a statement like this.
Page 2, 4, and 5: On all these pages the narration
pushes a annual rental value of $1400 x 4 or $5,600 per year. While you
are probably told elsewhere that you will have to pay the $500-$600
maintenance fee per week (reducing your potential rental income to
probably under $4,000), this is not included in this portion of the
narration. On the surface this example seems to make sense, but does it
or is it misleading on some key points? This may be a worthwhile
document to include in a formal complaint to PROFECO as backup to show
how things were explained to you compared to what you are really
experiencing.
Krystal International Waiver
Download a copy of
Krystal International's 5 day waiver. This is a copy of a
purchaser's waiver of his 5 day cooling off right granted under Mexico's
Federal Consumer Protection Laws. Article 1 of Mexico's Federal
Consumer Protection Laws says your consumer protection rights are non-waiveable,
which contradicts this document. May people claim to have signed such a
document but never received a copy. If your rights are non-waiveable,
thus making this document illegal, no wonder you never received a copy.
Krystal made the mistake of sending this copy to a US purchaser's credit
card company in response to the purchaser disputing the credit card
charges and the credit card company was good enough to send a copy to
the purchaser who now had proof an illegal waiver was used. Was an
illegal waiver used on you?
